Mastering the art of successful referral and sales conversations is critical to providing exceptional service and generating high volume sales results. Monarch Performance Group will work with your organization to understand the desired customer experience and build a comprehensive process to support these behaviors.
Thank you! It has been a wonderful experience working with you. I know everyone feels the same way for that matter! You were able to coach up or out! You identified so many things our leaders need to continue to work on, pushed our new advisor out of his comfort zone and the true value was identifying that our manager is just done. We could stand on our heads each day and there is no pulling her back or changing that path. So, in my humble opinion, the coaching out was far more beneficial than all the other coaching put together. We have tended to ignore it and hope she wakes up to smell the coffee burning, instead of addressing it full on! You gave me the words, questions, guidance, and confidence to have that conversation with her in the past, this situation might have been turned into a tension filled atmosphere. I cannot be more grateful.
P.R.Thank you. I owe a lot of my success to you, as I use the lessons learned in your classes in all aspects of my life. They have truly made an impact on my leadership and ability to impact others.
MCEnjoyed the opportunity to learn and then practice with other colleagues. Most importantly, I learned, coaching without a commitment is just a nice conversation.
M.T.Coaching initiative has greatly improved my coaching skill-sets and my confidence to coach forward to desired performance.
M.C.The quality of the learning was top notch! | really enjoyed the self-discovery and the ability to work on
my communication in a safe place.
We have improved scores across the board from our employee survey. Areas of improvement include; communication, dealing with conflict and management practices – just to name a few. Next Level Leadership Communication and Coaching initiatives are making a difference!
Gayle Evans Chief Human Resources OfficerThank you! It has been a wonderful experience working with you. I know everyone feels the same way for that matter! You were able to coach up or out! You identified so many things our leaders need to continue to work on, pushed our new advisor out of his comfort zone and the true value was identifying that our manager is just done. We could stand on our heads each day and there is no pulling her back or changing that path. So, in my humble opinion, the coaching out was far more beneficial than all the other coaching put together. We have tended to ignore it and hope she wakes up to smell the coffee burning, instead of addressing it full on! You gave me the words, questions, guidance, and confidence to have that conversation with her in the past, this situation might have been turned into a tension filled atmosphere. I cannot be more grateful.
P.R.Thank you. I owe a lot of my success to you, as I use the lessons learned in your classes in all aspects of my life. They have truly made an impact on my leadership and ability to impact others.
MCEnjoyed the opportunity to learn and then practice with other colleagues. Most importantly, I learned, coaching without a commitment is just a nice conversation.
M.T.Coaching initiative has greatly improved my coaching skill-sets and my confidence to coach forward to desired performance.
M.C.The quality of the learning was top notch! | really enjoyed the self-discovery and the ability to work on
my communication in a safe place.
We have improved scores across the board from our employee survey. Areas of improvement include; communication, dealing with conflict and management practices – just to name a few. Next Level Leadership Communication and Coaching initiatives are making a difference!
Gayle Evans Chief Human Resources Officer